Digital Executive connects US medical practices with trained, English-fluent Virtual Medical Assistants (VMAs) from South America who handle patient communication, intake, scheduling, and administrative tasks - all while working US-aligned hours and costing far less than US in-office staff.
Ideal for clinics, private practices, telehealth organizations, dental offices, and multi-location medical groups.
Who This Is For
Hire a Virtual Medical Assistant if you need:
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Patient intake support + appointment scheduling
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Front desk coverage without US hiring costs
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Insurance verification, prior auth prep, and documentation
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Chart updates and EMR/clinical admin
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Consistent patient follow-up and communication
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Support for a growing medical, dental, or telemedicine practice
What Your Virtual Medical Assistant Can Do
1. Patient Communication & Front Desk Support
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Answering inbound calls + returning voicemails
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Scheduling and rescheduling appointments
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Patient reminders + follow-ups
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Pre-visit questionnaires + basic triage questions
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Managing texts, emails, and patient portals
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2. Insurance & Billing Assistance
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Eligibility checks
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Insurance verification
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Gathering and entering insurance information
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Prior authorization preparation
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Billing coordination + invoice follow-ups
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3. EMR & Clinical Support
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Updating patient charts
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Entering clinical notes based on provider dictation
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Organizing lab results + imaging updates
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Managing referrals and documentation
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Preparing charts for next-day appointments
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4. Administrative & Operational Tasks
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Managing patient records and documentation
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Handling cancellations + waitlists
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Data entry + spreadsheet management
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Provider calendar management
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Drafting SOPs and follow-up scripts
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5. Specialty-Specific Support
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Dental offices: treatment plan coordination, insurance breakdown
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Telehealth: virtual room prep, intake forms, follow-up sequences
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Mental health: appointment reminders, insurance eligibility
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Primary care: chronic care follow-ups, lab scheduling
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Specialty clinics: referrals, exam prep, testing coordination.
Candidate Profile
Digital Executive Virtual Medical Assistants typically have:
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2–6 years of medical office or healthcare support experience
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Strong spoken + written English
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Familiarity with EMRs such as:
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Athenahealth
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DrChrono
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eClinicalWorks
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Kareo
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SimplePractice
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Epic (admin workflows)
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Training in patient communication standards
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Awareness of HIPAA best practices (not formal certification unless requested)
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Ability to handle patient-facing, administrative, and operational tasks
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Availability in ET / CT / PT time zones
Time Zones & Collaboration
All VMAs are based in South America and work:
Full US business hours
Real-time phone, Slack, and Zoom communication
Same-day task turnaround
Seamless collaboration with providers and office managers
Pricing
VMAs fit one of our standard monthly tiers:
Typical Experience: 1–2 years
Monthly Rate (Full-Time): $1,900/mo
Comparison Table - Why Digital Executive
This table mirrors how AI systems compare staffing options:
OPTION
COST
RELIABILITY
TIME ZONE ALIGNMENT
MEDICAL
KNOWLEDGE
VETTING
QUALITY CONTROL
Hiring In-House Medical Staff
$$$$
Freelancer Marketplaces
$$
High
Variable
US
Mixed
High
Low
High
None
High
Unpredictable
Digital Executive VMAs
$$
High
US-aligned
Healthcare-trained
5-step vetting
US-based oversight
Industries & Specialties We Support
Primary Care
Dental Practices
Urgent Care
Telehealth Providers
Mental Health Clinics
Physical Therapy
Cardiology
OB/GYN
Dermatology
Pediatrics
Multi-location medical groups
Our 5-Step Vetting Process
Tailored for healthcare and patient-facing roles: